ikigai Payment Policy

Payment & Delivery

As a customer for our services, there is a contract defining the project scope and the milestones. You will be asked to accept and approve each milestone (defined in contract) prior to making a payment. Once approved, you will get a payment link to pay for the completed milestone. Once we receive the payment we will send you the agreed deliverables.

Notes about payment

  • All credit/debit cards details will NOT be stored, sold, shared, rented or leased to any third parties.

  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

  • We accept payments online using Visa and MasterCard credit/debit card in USD.

  • We do NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.

  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund

Since ikigai.company is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund for the following reasons:

  • Non-delivery of the product. Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 3 days from the order placing date. Otherwise the product will be considered received and downloaded.

Notes about refund

  • Requests for a refund are accepted at info@ikigai.company.

  • Refunds will be done only through the Original Mode of Payment.